NYC Professional Movers

I searched for a great price for a long distance move. I called them and their staff was very pleasant, up until we paid upon pickup. The pickup was on time and the movers were polite. It was then that we found that they forced us to purchase $100 worth of boxes that we did not need (we were told not to box the mirrors and pictures, so we packaged accordingly). So even though their contract states that they are not liable for any damages, they made us purchase them and proceeded to box the mirrors and pictures.
Day of the move after our belongings were packed they brought out a new, revised contract. The boxes increased our cubic footage by over 75 cft which in turn added more money to our initial quote. Then we find that there are ridiculous fee's for the delivery and added costs of the move, when we were told that we were disclosed ALL fee's prior to signing our initial contract. Very deceptive and unethical business practice.
The movers had delayed our move several times, and we didn't find out until we had to call them again and again. And the staff was very unknowledgeable, rude, and pushy. The delivery staff (Golan, who used to own the company, ran it into the ground and then someone bought his business but still has him as an employee) consistently lied about the delivery date and gave unintelligible excuses.
Upon arrival of our belongings the movers immediately talked about tips, and how they "are poor moving guys, we live off of tips", and begun to just toss my things on the ground, while Golan just stands around talking on the phone, yelling at his fellow employee. He then harassed a patron at a public storage facility (which I had to purchase because of the extraordinary fee's it would cost to deliver at my home), which then I was warned by the manager to somehow keep Golan in check.
Golan said that the storage space was too far away and wanted to charge a "long carry" fee. My contract said the first 150ft is free, and the distance was precisely 146ft. He tried to say I only get 75ft free, and demanded that I pay him in cash for the long carry fee even though in the contract it states that any additional fee incurred does not have to be paid at the time of delivery, and up to a month afterwards. He then stopped moving and I had to call the office to get my things unloaded.
He tried to say he couldn't fit his 53' truck into a 60', 53' truck parking space and attempted to charge me $350 "shuttle" fee. All my furniture had damage to the corners, my couch and bed was wet (torn the plastic bags I put them in).
This was a horrible experience and they did not attempt to resolve this issue whatsoever. Highly disappointed and I wonder why there is barely any liability for moving companies. Disgusting

They operate a scam, they rip you off and try to get extra money from you when they deliver your goods. i would call that kidnapping . not only did they charge me overweight for my move, when i questioned the weight and requested a reweigh they started to redirect the driver to every area but mine. they overcharged almost 1000 lbs from what i knew was my weight. they also have a partner in budget movers who was the broker on this deal. see my rating for them my real rating would be 0. i think that most of these ratings are false. i can not believe that there are this many people who actually these guys are legit. they have been reported to the Dept of Transportation for deceptive practices

I scheduled them for moving reading all the reviews. And I picked them over a random person off on Craigslist. They took deposit upfront to get me scheduled and NEVER SHOWED UP ON THE DAY OF THE MOVE. And to top it never gave me a notice so that I could schedule it with someone else. The scheduled move was for 5:00PM and I get a call from the dispatcher Jacobs at 4:53 PM saying he is running late might be there by 7:00 PM. But he never came and did not even have the decency to call me and letting me know. When spoke to Ryan over the phone the day after the move which never happened she HUNG UP on me and was VERY RUDE to speak to. Bottom line - DON'T GET THEM. They are all about the talks.

I don't usually write reviews until my experience with this company!!! I wanted to let everyone know about my horrible experience with this company!! First, the salesperson Diane Close was a sweetheart! I had cheaper quotes but I went with this company based only on her sales pitch and customer service!
I scheduled a long distance move and the movers were supposed to come on Friday morning between 9-10. Twelve o'clock rolls by and I still haven't received a phone call! I called the dispatcher 3 times asking where the movers were and she stated that I lived in a busy area and it was difficult to find parking! That's fine, just call me and let me know your going to be late!! Then the guys finally arrive, two hours later. The movers just start stacking boxes and shoving them to the hallway. The idiots dropped my laptop on the floor and broke the outside case. Then the guy in charge has me sign all the paperwork, I fill out the expected delivery date, and this idiot changes the date to two days later, and tells me to just schedule my "actual" delivery date with the dispatcher. I call the office manager Denise and she states that they are supposed to go with the expected delivery date on the form..... so someone is lying here.
The worst part is after they left, my bed bolts and screws are sitting in the corner on the floor, which I had to pack myself to make sure they arrived my final destination. Fast forward a couple days to when the dispatcher said she was supposed to call me to discuss my contract, and by the way she never calls. I call and they can't find my contract, nor know where my belongings are and that she will call me in a few hours when she finds out where it is. WTH!!!! She finally calls back hours later stating that she located my belongings but doesn't know when they should arrive and the driver will call when he is close. I express my dissatisfaction with this entire process and ask to speak to the manager, when she states that she is the office manager and "the only thing I can do is say I'm sorry!" All the manager can do is say I'm sorry, SMH!! Finally, my belongings arrive. When I say it looked like someone had thrown my boxes around (I have pictures to prove it!!) They were squashed, with ripped corners, some of the were even open. I had one box that had completely been ripped open (I still have pictures to prove it).
The only thing pleasant about this entire process was Diane and the movers that delivered the items. Other than that, if this company offered me a free move, I would still refuse! This company is a disaster and customer service isn't even in their vocabulary. Stay away unless you don't care about your personal belongings b/c they sure won't treat you nor your belongings with respect!!!